Kronos AI
Last Updated: May 22, 2026
These Terms of Service ("Terms") govern access to and use of Kronos AI ("Kronos," "we," "us") websites, applications, and related services (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the company or organization you represent ("Customer"). If you do not agree, do not use the Service.
The Service is intended for business use. You must be legally able to enter into a binding agreement.
If you use the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.
Kronos provides tools that may include messaging management, voice channel orchestration, integrations with third-party platforms (including e-commerce platforms such as Shopify and productivity tools such as Gmail), automation, analytics, and AI-assisted features (including suggested replies, autonomous tool execution, and other generated outputs).
We may modify, update, or discontinue parts of the Service at any time. We will use commercially reasonable efforts to provide notice when changes are material, but you acknowledge the Service may evolve.
You must provide accurate and complete information and keep it up to date.
You are responsible for safeguarding login credentials and for all activity that occurs under your account.
Workspace owners/admins may control user access and permissions. If you are a workspace user, your access may be limited or removed by the workspace admin.
The Service connects to third-party products and services that fall into two categories:
Your use of those services is governed by their own terms and policies in addition to these Terms.
You are responsible for configuring integrations, maintaining required permissions, complying with third-party rules (including messaging policies and e-commerce platform policies), and complying with applicable law. You authorize Kronos to act on your documented instructions when calling the connected application's APIs through the OAuth grant you provided.
Third-party services may change, become unavailable, or revoke access at their sole discretion. Kronos is not responsible for third-party service interruptions, deprecations, or policy changes. When a connected application invalidates a token or revokes a scope, the corresponding Kronos features may stop working until the Customer reconnects the integration.
Connections to certain third-party applications are brokered by Composio Labs Inc., a sub-processor of Kronos described in our Privacy Policy. Composio holds the OAuth tokens issued by the upstream application on the Customer's behalf and executes tool calls Kronos initiates. By connecting an application that uses this broker, you authorize Kronos to instruct Composio on your behalf and you acknowledge that Composio acts as a data sub-processor for the calls in scope. Composio holds SOC 2 Type II and ISO 27001 certifications and provides a standard Data Processing Addendum.
"Customer Data" means data, content, and materials that Customer (or its authorized users) submits, uploads, transmits, or otherwise makes available through the Service, including message content, related metadata from connected channels, and data fetched by AI agents from connected applications on the Customer's instruction.
Customer represents and warrants that it has all rights, permissions, and lawful bases necessary to provide Customer Data to Kronos and to instruct Kronos to process Customer Data for the purposes of providing the Service, including the right to authorize Kronos and its sub-processors to call third-party APIs on the Customer's behalf and to process data returned by those APIs.
Customer is responsible for complying with all laws and regulations applicable to its use of the Service, including data-protection laws (such as the EU GDPR, the UK GDPR, the CCPA, and Mexico's LFPDPPP), consumer-protection laws, messaging laws (including unsolicited-communication rules and consent requirements), and any jurisdiction-specific rules applicable to the Customer's sector.
For Customer Data that relates to the Customer's own end customers (the Customer's contacts, end users, callers, or shoppers), the Customer is the data controller and Kronos acts as the data processor on the Customer's documented instructions. A Data Processing Addendum reflecting this allocation is available at [email protected] on request.
Some features use AI to generate outputs such as suggested replies, summaries, classifications, tool-call decisions, voice responses, or other recommendations ("AI Outputs").
When configured by the Customer, an AI agent may invoke tools against connected applications on the Customer's behalf (for example, updating a product price, fulfilling an order, sending an email). The Customer controls which tools each agent is allowed to call through Kronos' per-agent permission matrix and remains responsible for the outcome of those calls, including charges incurred and obligations triggered with the upstream platform.
Customer is responsible for reviewing AI Outputs and tool-execution configurations before deploying agents to production, for ensuring that content is accurate, appropriate, and compliant with applicable laws and third-party rules, and for monitoring agent behavior. AI Outputs may be incorrect or incomplete.
AI Outputs are provided for informational and operational assistance only and do not constitute legal, financial, medical, or professional advice.
You agree not to:
We may suspend or terminate access if we reasonably believe you violated these Terms or pose a security or legal risk.
Some features may require payment. If you subscribe to a paid plan, you agree to pay applicable fees and taxes.
Certain plans may include usage-based charges (for example, messaging volume, voice minutes, AI inference). Usage details will be provided in the Service or associated documentation. You are additionally responsible for any fees the upstream platform may charge for API access or message delivery.
Except where required by law or expressly stated in writing by Kronos, payments are non-refundable.
We may suspend access for overdue amounts.
The Service, including software, interfaces, designs, and underlying technology, is owned by Kronos and its licensors and is protected by intellectual property laws.
Customer retains ownership of Customer Data. Customer grants Kronos a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Data, and to invoke Customer- authorized tools against connected applications, solely to provide, maintain, and improve the Service, and as otherwise permitted by these Terms and the Privacy Policy.
If you provide suggestions or feedback, you grant Kronos the right to use it without restriction or obligation to you.
Each party may receive non-public information from the other party. The receiving party will protect it using reasonable care and use it only to fulfill obligations under these Terms.
Confidential Information does not include information that is publicly available through no breach, independently developed, or rightfully obtained from a third party.
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Kronos disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee uninterrupted, error-free operation, or that AI Outputs will be accurate, complete, or suitable for your purposes. We do not guarantee that AI agents will execute every authorized tool call successfully; the upstream application may reject, rate-limit, or deprecate a tool at any time.
Kronos is not responsible for how upstream applications (Shopify, Gmail, Meta, Twilio, Telegram, others) handle Customer Data once it leaves Kronos' infrastructure under a Customer-initiated action. Customer is responsible for reviewing and complying with each upstream application's own terms.
To the maximum extent permitted by law:
Some jurisdictions do not allow certain limitations, so these limits may not apply to you.
Customer agrees to indemnify and hold harmless Kronos and its affiliates, officers, directors, employees, and agents from and against claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from:
You may stop using the Service at any time. If you are on a paid plan, cancellation and billing effects depend on the plan terms.
We may suspend or terminate access if we reasonably believe there is a violation of these Terms, a security risk, or legal compliance requirement.
Upon termination, your right to access the Service ends. Operational data will be purged in accordance with the Privacy Policy and the Data Deletion page. Certain sections (including IP, disclaimers, limitation of liability, indemnification, and confidentiality) survive termination.
These Terms are governed by the laws of Mexico, without regard to conflict of laws principles. Any disputes arising out of or related to these Terms or the Service will be brought in the competent courts located in Mexico, unless applicable law requires otherwise.
We may update these Terms from time to time. The "Last Updated" date reflects the latest version. Continued use of the Service after changes become effective means you accept the updated Terms.
For questions about these Terms of Service:
When you connect a Shopify store to Kronos, your AI agents can read catalog, inventory, location, order, customer, fulfillment, discount, and file data from your store; and, where you authorize a write-capable preset, can update products, inventory, orders, customers, fulfillments, discounts, and files. The specific scopes Kronos requests are the minimum required by Composio's current Shopify toolkit (which covers Shopify's Admin API) to deliver these capabilities, with additional forward-looking scopes declared up front to avoid forcing your end customers through re-consent each time a tool is added.
One of the scopes requested, read_customers, is classified by Shopify as protected customer data because it includes customer name, email, phone, and address. Kronos commits to the requirements of Shopify's Level 1 and Level 2 protected-customer-data program (data minimization, transparency, encryption at rest and in transit, encrypted backups, environment separation, data-loss prevention, restricted staff access, access logging, and incident response). Full details are in our Privacy Policy.
Kronos subscribes to the three Shopify mandatory compliance webhooks (customers/data_request, customers/redact, and shop/redact) and verifies their HMAC-SHA256 signature on arrival. Requests are acknowledged with a 200 series status; invalid signatures return 401. The substantive action (data export to the merchant, redaction of identifiers, or shop-wide data deletion 48 hours after uninstall) is completed within 30 days.
As a Shopify merchant using Kronos, you confirm that:
The voice channel allows callers to interact with your AI agent over the public telephone network. By activating voice for any AI agent you accept the following terms in addition to the rest of this document.
Voice calls require three third-party processors. By using the voice channel you instruct Kronos to share the relevant data with each, strictly to operate the service:
For data about your end-customers (callers, transcripts, decisions made during a call), you are the data controller and Kronos is the data processor acting on your instruction. You are responsible for complying with the laws of your jurisdiction, including any in-call disclosures or consent requirements your operation requires. Kronos ships a mandatory disclosure opener ("This is an AI voice assistant... say 'human' or 'agent' to be transferred to a person if available."), and you cannot remove it — but legal compliance beyond that opener (e.g. recording-consent laws in jurisdictions you operate in) is your responsibility.
Kronos provides the platform. Kronos does NOT decide what your agent says, who it talks to, or how you advertise the service. You acknowledge that misuse of agentic calls — including but not limited to deceptive practices, unsolicited outbound dialing without consent, or violations of the laws of the jurisdictions where your callers reside — is solely your responsibility. Kronos disclaims liability for such misuse.
If you enable the cross-channel inbox context tool, your voice agent can read past conversations the same caller has had on other channels (WhatsApp, IG, Messenger, Telegram). This is powerful but it means the agent may surface or paraphrase information from a different channel that the caller did not realize was linked. Kronos disclaims liability for misuse when this option is enabled.
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