Workflows · Actions
AI Generate Reply
Generates and sends a reply using an AI model without tool calls.
What it does
Uses your prompt and the available conversation context to create a reply, then sends it to the customer.
When to use it
Use it when the response needs natural language but does not need the agent to call tools or take control of the conversation.
How to use it
- 1Write instructions for the reply.
- 2Choose an available model only if you need to override the default.
- 3Connect the node to the path that should generate the response.
Settings
- Reply instructions.
- Optional available model.
Tips
- • State the goal, tone, and information the reply must include.
- • Use the Agent node when the response needs the full agent setup or tools.