Kronos AI Documentation
Learn how to set up and get the most out of Kronos AI — your AI sales agent for WhatsApp, Instagram & Messenger.
Getting Started
Set up your AI agent and start selling in just a few minutes.
Features
AI Agents
Create and configure AI agents that handle conversations, qualify leads, and close sales across your channels.
Conversation Reassignment
Let one AI agent hand a live customer conversation to another approved specialist, pass the reason, and continue immediately.
Kron
The AI assistant built into your dashboard. Talk to it in plain language and it explains, sets up, and operates your account for you.
Inboxes
Every channel your customers reach you on — WhatsApp, Telegram, Custom Inbox, voice phone numbers. Connect once, route conversations to the right AI agent.
Integrations
Plug external apps into your AI agents — Gmail, Shopify, custom MCP servers. Assign agents and pick what each one can do.
Meta Lead Ads to WhatsApp
Connect Facebook lead forms to a WhatsApp inbox and automatically start each new lead conversation with an approved template.
Knowledge Base
Upload PDFs, documents, audio, video, and images. Your agents use them to answer with accurate information.
File Understanding
Your agent reads the images, audio, video, PDFs, and other files your customers send. Review what the AI understood, and edit it if needed.
Auto Follow-ups
Make your agent reach back out to silent customers automatically. Pick a mode (Off, Agentic, Guided), set retry limits, and let it nudge.
Funnels
A board where every conversation becomes a lead card. Write a description per stage and your AI agent reclassifies leads on its own — suggesting first, or moving them autonomously.
Reports
Periodic written reviews of your funnels and inbox activity — the measured numbers plus an AI-written explanation of what happened, what is stuck, and what needs your attention. Download as PDF.
Workflows
Build event-driven automations with triggers, agents, decisions, Knowledge, guardrails, MCP, approvals, delays, pipeline actions, and safe state transformations.
Notifications
Hear about new messages and agent alerts — in your browser on computers and Android, and inside the installed app on iPhone. How to turn them on, where they work, and how to unblock.
Telegram Notifications
Get Kronos AI alerts on your personal Telegram — AI agent activity, WhatsApp account changes, billing, system updates. Mute categories per chat.
Email Inbox
Connect a business mailbox over IMAP and SMTP. Customer emails land in your Kronos AI inbox and your AI agent replies from your own address, through your own mail server.
Email Notifications
Get an email when your agent sends an alert. Configure recipients, instant vs queued delivery, and per-inbox overrides.
Public API
Send messages, connect Custom Inbox, and initiate voice calls programmatically through the Kronos AI REST API. Bearer-token auth and idempotency.
Search Kronos AI docs from your AI
Let Claude Desktop, ChatGPT, n8n, or any AI client search the Kronos AI documentation in natural language. Available through MCP and as an open REST endpoint — separate from your customer-facing agents.
What a Setter is — and how Kronos AI does that job
The Setter role explained, what one costs to hire in Mexico, and why a Kronos AI agent covers the same setter work — qualifying, replying, follow-up, booking — automatically and 24/7.
External automations & Kronos AI
Running ManyChat or Meta native auto-replies alongside Kronos AI? Design those flows so your AI agent picks the conversation up cleanly. Always end with an open-ended question.
Security & Privacy
Learn about data handling, encryption, and how we protect your customer information.
Change or reset your password
Forgot your Kronos AI password? Step-by-step guide to resetting it from the login page, plus what to do if you signed up with Google or Facebook.
Quick Start Guide
Go from zero to your first AI sales agent in three steps.
Create your agent
Go to AI Agents, click "+ New", pick a model, write your instructions, and set a personality. No coding needed.
Connect a channel
Head to Integrations and connect WhatsApp, Instagram, or Messenger. Follow the guided setup to link your account.
Let it sell
Assign your agent to the channel. It will start handling conversations, qualifying leads, and closing sales 24/7.
AI Agents
AI agents are the core of Kronos AI. Each agent is an independent AI that manages conversations on your connected channels.
Creating an Agent
Navigate to AI Agents in the sidebar and click "+ New". Give your agent a name, choose an AI model (GPT-4o, Gemini, DeepSeek, Groq Llama, and more), and write the instructions that define how it should behave. You can set its personality, tone, and the specific tasks it should handle.
Multi-Model Support
Kronos AI supports multiple AI providers with automatic failover. If one provider hits a rate limit, your agent seamlessly switches to another — no downtime, no lost conversations.
Capabilities
- - Listen to and transcribe voice notes
- - See and analyze images sent by customers
- - Send files, images, and resources
- - Use external tools (Google Sheets, custom MCP servers)
- - Reassign a live conversation to another approved AI specialist
- - Score leads and add CRM notes automatically
- - Request human approval for sensitive actions
Knowledge Base
Upload your product catalogs, FAQs, policies, guides — any document your agent needs to answer accurately. Supported formats include PDFs, Word documents, text files, audio recordings, videos, and images.
Kronos AI uses vector embeddings to understand your content semantically. When a customer asks a question, your agent searches the knowledge base and responds with precise, relevant information — not generic answers.
Plans & Billing
Pricing
Kronos AI is $499 MXN / month — the equivalent of $29 USD / month (same price, two currencies). The plan includes up to 5 agents, 5 channels, every feature, and 1,000 AI credits every month. You get a 14-day free trial with 300 credits — no upfront charge; the first real payment fires on day 15 unless you cancel before then.
Credits
Each agent reply costs 1 credit, plus 1 credit per integration call in that reply (Google Sheets, Drive, CRMs, web search…), up to +3. Phone calls cost 8 credits per inbound minute and 10 per outbound minute, each call rounded up to the minute. Test Chat, knowledge base processing, analyzing the images, audio and documents your customers send, and template or campaign sends are free — WhatsApp messaging fees are billed by Meta directly.
Included credits renew with each monthly payment and don't roll over. Recharge packs start at 500 credits for $249 MXN and are valid for 12 months from your latest purchase; included credits are used first. When your balance reaches zero your agents pause — a reply already in progress finishes and new messages stay in your inbox for your team. You get a notice at 20% and at zero, and your balance and history are under Settings → Credits.
Payment
Payments are processed securely through MercadoPago. You can manage your subscription and view invoices from the billing page inside the app.
Security & Privacy
Your data security is a priority. Kronos AI uses Supabase with Row Level Security (RLS) to ensure users can only access their own data. All connections use HTTPS encryption, and authentication is handled via secure session tokens.
For more details, see our Privacy Policy and Terms of Service.