Workflows · Agent and Classification
Classify
Chooses one category for the current message or context.
What it does
Asks the AI to select the best category from the list you provide and routes the workflow by that category.
When to use it
Use it to separate intents such as Sales, Support, Billing, and Other before sending each path to a different action.
How to use it
- 1Add at least two useful categories.
- 2Optionally add instructions for how to choose.
- 3Connect each category output to its matching path.
Settings
- Categories.
- Optional classification instructions.
Tips
- • Make categories distinct and easy to tell apart.
- • Add an Other or Unknown category when a message may not fit.