Workflows · Tools
File Search
Finds relevant information in the Knowledge connected to your workflow.
What it does
Searches your available Knowledge and returns the most relevant matches for the next node.
When to use it
Use it before a reply that needs product details, policies, prices, or other information stored in Knowledge.
How to use it
- 1Write a search question or template.
- 2Optionally set the maximum number of results.
- 3Connect the results to an Agent, AI Generate Reply, or another step.
Settings
- Search question or template.
- Maximum results.
Tips
- • Write the query as a specific question.
- • Keep Knowledge files current so the workflow can find reliable answers.