Workflows · Actions
Send Message
Sends a text message to the current conversation.
What it does
Sends the message you write through the conversation’s connected inbox.
When to use it
Use it for fixed replies, reminders, confirmations, handoff messages, and other predictable text.
How to use it
- 1Write the message.
- 2Add workflow variables where you want personalized information.
- 3Connect the node to the path that should send the message.
Settings
- Message text.
- Optional platform override when the conversation supports it.
Tips
- • End with a clear question or next step when you want the customer to reply.
- • Preview the message with a test conversation before publishing.