Workflows · Logic
Smart Delay
Waits before continuing for a duration, message, or event.
What it does
Pauses the workflow and resumes it when the selected waiting condition is met.
When to use it
Use it to space out follow-ups, wait for a customer reply, or continue after another event.
How to use it
- 1Choose Fixed time, Wait for message, or Wait for event.
- 2Set the duration or timeout required by that mode.
- 3Connect the next step.
Settings
- Delay type.
- Delay duration when applicable.
- Timeout when applicable.
Tips
- • Use a timeout for waits that cannot remain open indefinitely.
- • Avoid sending a follow-up immediately after a customer message unless it is intentional.