Workflows · Triggers
Keyword Match
Starts a workflow when an incoming message matches your chosen words.
What it does
Checks incoming messages and starts the workflow when the message matches the keywords and matching mode you selected.
When to use it
Use it for requests such as “pricing”, “book a demo”, or “human agent” when a simple phrase is enough to choose a path.
How to use it
- 1Add one or more keywords.
- 2Choose Exact, Contains, or Regular expression matching.
- 3Choose whether capitalization matters.
- 4Connect the matching message path to the next node.
Settings
- Keywords.
- Matching mode: Exact, Contains, or Regular expression.
- Case sensitivity.
Tips
- • Add common variations of the phrase your customers use.
- • Prefer Contains when customers may write the keyword inside a longer sentence.