Workflows · Triggers
New Message
Starts a workflow when a new customer message arrives in selected inboxes.
What it does
Listens for incoming messages and starts the workflow when the message belongs to the inboxes and conversations you selected.
When to use it
Use it when every new message, or every new message in a specific inbox, should begin an automation.
How to use it
- 1Choose one or more inboxes. They are grouped by platform and shown with their account name and avatar.
- 2Optionally choose specific conversations inside those inboxes.
- 3Leave the inbox selection empty to match all supported inboxes.
- 4Connect the trigger to the first action.
Settings
- Inboxes grouped by WhatsApp, Instagram, Messenger, Telegram, or Custom Inbox.
- Optional specific conversations.
- Optional platform filter for older workflows.
Tips
- • Use a specific inbox when the same user has multiple accounts on one platform.
- • Use a conversation filter for a controlled test or a narrowly scoped automation.