Workflows · Triggers
Story Mention
Starts a workflow when a supported account is mentioned in a story.
What it does
Starts the connected path when the social provider reports a story mention.
When to use it
Use it to thank people, route mentions to a team member, or notify your team about a promotion or customer post.
How to use it
- 1Choose the supported social account.
- 2Connect the trigger to the response or notification you want.
Settings
- Supported social account.
- Provider-specific availability.
Tips
- • Availability depends on the provider and its permissions.
- • Keep automatic replies short and invite the person to continue the conversation.